Refund policy

This Return and Refund Policy applies to eligible purchases made through tbrewkegtap.shop.

We want customers to have clear information regarding returns, refunds, exchanges, cancellations, damaged products, defective products, incorrect orders, and other post-purchase concerns.

For return or refund assistance, contact:

info@tbrewkegtap.shop

1. 30-Day Return Period

We offer a 30-day voluntary return period for eligible products.

A return request must normally be submitted within 30 days after the applicable product is delivered.

Customers should contact us within this period before sending an item back.

Where applicable consumer protection law provides additional or different mandatory rights, those rights remain unaffected.

2. Eligibility for Returns

To qualify for a standard change-of-mind return, a product should generally be:

• Returned within the applicable return period;
• Unused;
• Unworn where applicable;
• Unwashed where applicable;
• In substantially the same condition in which it was delivered;
• Complete with applicable parts and accessories;
• Accompanied by original tags or labels where applicable;
• Returned with original packaging where reasonably possible; and
• Supported by valid proof of purchase.

Proof of purchase may include an order confirmation, order number, or other information reasonably sufficient to identify the transaction.

3. How to Start a Return

To request a return, contact:

info@tbrewkegtap.shop

Please provide your order number, the product you want to return, the reason for the return, and any relevant photographs if the product is damaged, defective, or incorrect.

After reviewing your request, we will provide appropriate return instructions where the item qualifies.

Please do not send a return without first contacting us.

4. Return Authorization

Products should be returned only according to the instructions provided by our customer service team.

Sending a product to an unauthorized or unrelated address can delay processing because we may be unable to identify the shipment.

5. Condition of Returned Items

Customers may reasonably inspect products after delivery.

However, change-of-mind returns should not show signs of use beyond what is reasonably necessary to inspect the product.

Where legally permitted, products materially damaged, altered, excessively used, or missing important components because of customer handling may not qualify for a full voluntary refund.

6. Damaged Products

Please inspect your order when it arrives.

If a product arrives damaged, contact:

info@tbrewkegtap.shop

as soon as reasonably possible.

Please provide your order number and clear photographs of the affected product and, where relevant, its packaging.

After reviewing the issue, we will determine an appropriate remedy.

7. Defective Products

If you believe a product is defective, contact us promptly.

Depending on the circumstances, availability, and applicable law, an appropriate remedy may include replacement, refund, partial refund, return authorization, or another reasonable solution.

Our standard return conditions do not limit mandatory legal remedies applying to defective products.

8. Incorrect Products

If you receive an item different from what you ordered, contact:

info@tbrewkegtap.shop

Please include your order number and photographs showing the item received.

After verifying the issue, we will provide appropriate instructions.

Where a return is required because we supplied the wrong product, reasonable return shipping costs will be handled by tbrewkegtap.shop where appropriate.

9. Missing Items

If your shipment arrives with an item missing, check whether your order was divided into multiple shipments.

If no additional package is expected, contact us with your order information.

We may ask for photographs of the packaging, shipping label, and items received to assist with the investigation.

10. Change-of-Mind Returns

Where an eligible customer simply changes their mind about a purchase, the item may be returned within the standard return period if it meets the applicable return requirements.

For ordinary change-of-mind returns, return shipping costs are generally the customer's responsibility unless we agree otherwise or applicable law requires a different result.

11. Non-Returnable Products

Certain products may not qualify for voluntary change-of-mind returns because of hygiene, safety, personalization, perishability, or similar legitimate concerns.

Depending on the products offered through our store, examples may include personalized or custom-made products, perishable goods, opened hygiene-sensitive products, hazardous materials subject to transportation restrictions, gift cards, and products clearly identified as final sale before purchase where such restrictions are legally permitted.

These exclusions do not eliminate mandatory rights relating to defective, unsafe, materially misrepresented, or incorrectly supplied products.

12. Sale and Discounted Products

Unless clearly identified as final sale under circumstances where such a restriction is permitted, discounted products may generally be returned if they otherwise meet our return requirements.

Mandatory legal rights apply regardless of whether an item was purchased at regular price or on promotion.

13. Exchanges

If you wish to exchange a product for another available option, contact:

info@tbrewkegtap.shop

Exchange availability depends on inventory.

Where a direct exchange is unavailable or impractical, we may ask the customer to return the eligible product for a refund and place a new order separately.

14. Return Shipping

For ordinary change-of-mind returns, customers are generally responsible for arranging and paying for return transportation.

We recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.

Where a verified return results from an error by tbrewkegtap.shop, such as an incorrect or materially defective product, we will provide appropriate instructions regarding return costs.

15. Return Inspection

Once an eligible return is received, we may inspect it to confirm:

• The identity of the product;
• Its condition;
• Whether required components are present;
• Whether the return period was satisfied; and
• Whether the return otherwise meets applicable requirements.

We will notify the customer after the return has been reviewed.

16. Refund Approval

If the return is approved, the applicable refund will generally be issued to the original payment method.

We aim to initiate approved refunds within 10 business days after the returned item has been received and approved.

17. Bank and Payment Processing Times

After we initiate a refund, additional processing time may be required by the customer's bank, credit card issuer, payment provider, or other financial institution.

Those processing times are outside our direct control.

If you have received confirmation of an approved refund but the funds have not appeared after a reasonable period, contact:

info@tbrewkegtap.shop

18. Original Shipping Charges

All orders receive free standard shipping.

Because standard outbound shipping costs $0, there is ordinarily no standard outbound shipping fee to refund.

19. Partial Refunds

Where legally permitted, a partial refund may be appropriate for a voluntary return if the product has materially decreased in value due to customer use, damage, alteration, missing accessories, or handling beyond reasonable inspection.

We will not reduce a refund where doing so would conflict with mandatory consumer protection rights.

20. Refund Method

Refunds will normally be made to the original payment method used for the transaction.

For security and fraud-prevention purposes, we generally cannot redirect a refund to an unrelated payment account.

21. Order Cancellations

To request cancellation, contact:

info@tbrewkegtap.shop

as quickly as possible after placing the order.

We will attempt to accommodate cancellation requests before the order has entered fulfillment.

Cancellation cannot be guaranteed once processing or shipment has begun.

22. Orders Already Shipped

An order that has already been dispatched generally cannot be cancelled while it is in transit.

After delivery, the customer may request an eligible return according to this policy.

23. Duplicate Orders

If you accidentally place a duplicate order, contact us promptly.

We will attempt to cancel the duplicate order if fulfillment has not begun.

If the duplicate order has already shipped, an eligible return may be required.

24. Refused Deliveries

Customers are encouraged to contact us before refusing delivery unless refusal is reasonably necessary because of an obvious shipping problem.

Unauthorized refusal does not automatically constitute an approved return.

If a refused shipment is returned, we will review the circumstances and determine the appropriate refund or reshipment treatment in accordance with this policy and applicable law.

25. Undeliverable Packages

If an order is returned because the customer provided an incorrect or incomplete address, failed to collect a package, or could not receive delivery after reasonable carrier attempts, we will review the circumstances once the shipment is returned.

Available solutions may include reshipment or refund, subject to applicable circumstances and law.

26. Lost Shipments

If an order appears to have been lost during transportation, contact:

info@tbrewkegtap.shop

We may investigate the shipment with the carrier.

Where an order is confirmed lost before successful delivery, we will provide an appropriate remedy, which may include replacement or refund.

27. Package Marked Delivered but Not Located

If tracking shows that your package has been delivered but you cannot locate it, please check the delivery area, mailbox, safe-drop locations, household members, building reception or management where applicable, and the carrier's tracking information.

If the package remains missing, contact us for assistance.

28. Return Fraud and Abuse

Where permitted by law, we reserve the right to reject fraudulent or abusive return requests.

Examples include returning a different product, using false proof of purchase, deliberately damaging an item, submitting fraudulent documentation, or returning a product that was not purchased through tbrewkegtap.shop.

Legitimate customer complaints and legal rights remain unaffected.

29. Payment Disputes

If you believe an order or refund has been handled incorrectly, we encourage you to contact:

info@tbrewkegtap.shop

so that we can investigate and attempt to resolve the issue.

Nothing in this policy prevents customers from exercising legitimate rights available through payment providers or applicable law.

30. Canadian Consumer Rights

This policy provides voluntary contractual return rights.

Nothing in this Return and Refund Policy is intended to exclude, restrict, waive, or replace a mandatory consumer protection available under applicable Canadian federal, provincial, or territorial law.

31. Changes to This Policy

We may update this Return and Refund Policy for future transactions.

The current version will be published through tbrewkegtap.shop.

32. Contact Us

For returns, refunds, exchanges, damaged products, incorrect orders, missing products, or cancellation requests, contact:

tbrewkegtap.shop

Email: info@tbrewkegtap.shop

Website: tbrewkegtap.shop